POLICIES

Pennant Hills Bowling Club is proud to be a family-friendly venue where children, alongside their families, are always welcome to enjoy our facilities. We are committed to providing a safe, comfortable, and inclusive environment for all our patrons.

DRESS REGULATIONS

Appearance must be clean, neat and tidy at all times. Management decisions shall be final in all matters relating to dress regulations.

The following dress is not permitted at any time:

A neat, tidy, and respectful standard of dress is required at Seven Hills RSL, with offensive, provocative, dirty or untidy clothing, singlets, hats, footy shorts, stubbies, fluro shirts (after 7pm), and work boots not permitted.

RESPONSIBLE SERVICE OF ALCOHOL

Responsible serving of alcohol is vital for legal, health and community reasons. Our society is now less tolerant of the irresponsible use of alcohol that leads to drunkenness, drink driving and under age drinking. We are now far more aware of the serious social problems that are associated with such behaviour and have adopted the following strategies for the Responsible Service of Alcohol:

House Policy providing the framework for the responsible serving of alcohol and to ensure we do not breach the law.
Training of staff so that they can implement and promote the House Policy
Education of patrons so that they understand the implications of and abide by the responsible service of alcohol policy.
Prevention of underage drinking
Promoting safe transport options

We aim to put these strategies into action by:

Implementing, monitoring and modifying the House Policy on an on-going basis.
Preventing under-age drinking by insisting on “Proof of Age” by requesting a Current Driver’s Licence, Passport or “Proof of Age” Card issued by the NSW Roads and Traffic Authority.
Preventing intoxication by recognising the signs of intoxication and avoiding serving anyone to the point of intoxication. We will deny entry or service to anyone who is already intoxicated or suspected of consuming alcohol prior to coming to the Club.
Managing intoxication, anti-social or disruptive patrons by discouraging them from activities which can harm themselves or others and as appropriate, remove them from the premises.
We will promote the service of non-alcoholic beverages and food.
We will arrange for friends of patrons to take alcohol affected patrons home or we will arrange a taxi for them.

RESPONSIBLE CONDUCT OF GAMBLING

Gambling is a popular form of entertainment which attracts around 80 per cent of Australians every year. The overwhelming majority of people bet for fun and bet sensibly. They see gambling as an enjoyable recreational activity. But, like anything else, gambling carries a risk when it is abused.
Seven Hills Toongabbie RSL Club is committed to responsible gaming. We don’t want to see anyone lose more than they can afford. So we urge all patrons to bet carefully. Set yourself a limit and stick to that limit. Never borrow money to gamble. Seven Hills Toongabbie RSL Club urges you to stick to these basic rules and gambling will remain an enjoyable activity.
Studies show that around 98 per cent of people have no problem controlling their gambling. However for some people gambling becomes a problem. They spend more money and time than they can really afford on gambling. They become preoccupied with gambling which becomes increasingly hard to control. This can lead to financial and emotional distress which can affect marriages, relationships, work and health. This is when assistance is needed. Seven Hills Toongabbie RSL Club has a program in place to help people with gambling problems. It is crucial, however, that you recognise the danger signs.
The warning signs of problem gambling may include:

Gambling more money than you can afford
Gambling with household and other essential funds
Borrowing money and having trouble repaying it
Absences from home or work
Dishonesty and secrecy about money matters
Severe mood swings
Increased alcohol consumption
Easily bored by everyday events
Denial of any gambling problem despite the obvious signs

Members may request a Player Activity Statement that shows their spending on gaming machines over a monthly period. Please see our friendly staff at reception or the cash desk for more information.
We encourage anyone who thinks that they may have a gambling problem to call the Gambling Helpline on 1800 858 858. This service is available 24 hours per day 7 days per week and provides a counselling service.

USE OF CAMERAS

The Seven Hills Toongabbie RSL Group has a policy in place in regards to the use of any device which captures photos or videos within areas of the club.
This policy is designed for the protection of our members, staff, club security and overall privacy for all.
The club prohibits the use of any cameras or recording devices in all toilets and children’s play areas within the club. In addition, the club prohibits the use of cameras on the gaming floor. This also includes the alfresco gaming area and any other areas in the club with the gaming floor in the background.
Failure to comply will result in the device being confiscated for the duration of your visit at the club, as well as deleting any photo taken in the prohibited areas.
Members and visitors are encouraged to alert staff if you observe devices being used inappropriately.

CHILDREN OF PREMISES

We welcome everyone here to our club, however there are some rules that we require everyone to follow. Parents are responsible for the supervision and control of their children at all times while on club premises.
Children are not permitted to:

Run through the club
Sit at tables unattended
Remove their footwear
Approach or order from the bar

Parents should always accompany their children to the toilets and should not send them alone.
Parents please consider other members and guests who do not wish to have their club disrupted by unruly children.
By not adhering to these requests, you may be asked to leave an area.
Please note that children are only permitted to stay on the premises until 10:00pm.

OUTSIDE FOOD & BEVERAGES

Due to safe food handling procedures the club has a policy in place in regards to the bringing in and consuming of food on club premises. The club prohibits the consumption of food brought in from outsides sources on club premises. The club is unable to monitor and ensure that food from outside sources has been prepared and handled correctly.
There is a strict no outside alcohol policy. You may not bring in or consume alcohol not purchased within the club. This violates RSA laws and is not permitted by our licensing agreement under the Registered Clubs Act 1976.